AI, telephony, and compliance terms

After Hours Answering

Coverage for incoming calls received outside your normal business hours, including evenings, weekends, and holidays.

AI Appointment Booking

Software that books, reschedules, and cancels appointments through conversation, by voice or text.

AI Receptionist

Software that answers business calls in a human-like voice, qualifies callers, and books appointments.

Call Screening

Identifying who is calling and why before deciding to forward, answer, or block the call.

Call Transcription

Automatic conversion of spoken phone audio into searchable text.

IVR (Interactive Voice Response)

An automated phone menu that routes callers based on touch-tone or spoken input.

Loi 25 (Law 25)

Quebec's modernized privacy law governing how businesses collect, use, store, and disclose personal information.

Missed Call SMS

An automatic text message sent to a caller within seconds of a call going unanswered.

PIPEDA

Canada's federal privacy law governing how private-sector businesses handle personal information.

Virtual Receptionist

A receptionist service that operates remotely, traditionally a human in a call center; today increasingly AI-powered.