Call transcription is the process of converting recorded phone audio into written text. Modern transcription uses speech-to-text models that handle multiple speakers, accents, background noise, and even multiple languages in the same call.
Transcripts are useful for: searching past conversations, training and quality review, compliance and audit trails, summarization for follow-up, and CRM enrichment.
Transcripts can be generated in real time during the call (used by AI receptionists to drive their responses) or after the call ends (used for record-keeping and analysis).
HOW CALLARA USES THIS
Every Callara call comes with a full transcript, an AI-written summary, and the raw audio — searchable, exportable, and available in your dashboard.
Related terms
AI Receptionist
Software that answers business calls in a human-like voice, qualifies callers, and books appointments.
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Quebec's modernized privacy law governing how businesses collect, use, store, and disclose personal information.
PIPEDA
Canada's federal privacy law governing how private-sector businesses handle personal information.