What is PIPEDA?
Canada's federal privacy law governing how private-sector businesses handle personal information.
PIPEDA — the Personal Information Protection and Electronic Documents Act — is Canada's federal privacy law. It applies to private-sector businesses across Canada that collect, use, or disclose personal information in the course of commercial activity.
PIPEDA is built on ten Fair Information Principles: accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and the right to challenge compliance.
Provinces with substantially similar laws (Quebec under Loi 25, BC and Alberta under their PIPAs) take precedence over PIPEDA within their borders, but PIPEDA still applies to interprovincial and international data flows.
HOW CALLARA USES THIS
Callara is PIPEDA-compliant out of the box for customers across Canada — and additionally Loi 25-compliant for Quebec.
Official source: Office of the Privacy Commissioner of Canada ↗
Related terms
Loi 25 (Law 25)
Quebec's modernized privacy law governing how businesses collect, use, store, and disclose personal information.
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