VIRTUAL RECEPTIONIST PLANS
Simple plans built so you never miss a call
When your business gets more calls, that should be a good thing. Scale and Growth include fair-use unlimited minutes — growth shouldn't be penalized.
Starter
Everything you need to stop missing calls.
Core features included
INCLUDED MINUTES
- 75 inbound minutes included, then $0.55/min
- Simultaneous calls
CORE FEATURES
- AI trained on your business
- Message taking with caller details
- Live transfer to 1 external number
Unlimited transfers to internal staff
- Local Quebec number (514/438/418/581/450)
- Bilingual EN / FR by default
- Loi 25 + PIPEDA compliant
See all 30+ features ↓
Scale
Booking, SMS, and smarter call routing.
EVERYTHING IN STARTER, PLUS
COMMUNICATION
- Text During Call (send links mid-call)
- Two-way SMS & MMS with AI
- Live transfers to 3 external numbers (rolling out)
Unlimited transfers to internal staff
- Mid-call EN ↔ FR language switch
SCHEDULING & CRM
- Team calendar bookings + CRM sync
- HubSpot, Pipedrive, Google Sheets, Zapier
See all 30+ features ↓
Growth
Full platform + knowledge base + multi-location.
EVERYTHING IN SCALE, PLUS
ENHANCED LIMITS
- 20-min max inbound calls (2× longer)
- Live transfers to 7 external recipients (rolling out)
Unlimited transfers to internal staff
ADVANCED FEATURES
- Train AI on documents, manuals, policies
- Advanced flow builder (coming soon)
- Multi-location support included
- Priority support + dedicated success contact
See all 30+ features ↓
- 7-day free trial — no charge until it ends
- No setup fees or hidden costs
- Fair-use unlimited minutes on Scale & Growth
- Cancel anytime
- Switch plans anytime during your trial
ENTERPRISE · CUSTOM
High volume, call centers & franchises
Everything in Growth, plus custom call-volume pricing, up to 10 numbers/locations, public REST API access, custom integrations, a dedicated account manager, and hands-on onboarding.
Works with the phone setup you have. Start with a new Callara number, keep your existing number, or forward calls from your current phone system whenever you want Callara to answer.
Works with your scheduling and CRM tools. Direct calendar bookings and CRM sync are supported across plans.
RECEPTIONIST ADD-ONS
Extend AI answering when your setup gets more specific
ADD-ON
Front Desk Kiosk
Turn any tablet into an AI-powered visitor check-in station for your lobby, front desk, or waiting area.
- Visitor check-in with AI greeting
- Instant staff notifications
- Visitor log and activity feed
ADD-ON · SCALE AND GROWTH · COMING SOON
Additional Location
Run a real second branch with its own number, hours, services, calendar, and transfer destinations.
SCALE
A real second branch.
GROWTH
Unlimited locations included.
- Dedicated number, greeting, and hours per location
- Per-location services, FAQs, calendar, transfers
- GROWTHPer-location flow, agent persona, scoped knowledge
ALSO AVAILABLE
1-800 Toll-Free Number
$30/mo
Change Phone Number
$25 flat
Number Porting
Free
Additional External Routing
≈ $8/mo
COMPARE PLANS
The important differences at a glance
SoonFeatures in active development. Delivery timeline available on request.
| FEATURE | Starter | Scale | Growth |
|---|---|---|---|
| Unlimited inbound caller minutes (fair-use) | 75 min incl. | ||
| Unlimited simultaneous calls | |||
| AI trained on your business details, services, products & FAQs | |||
| Customizable behavioural rules | |||
| Message taking with caller details | |||
| Intelligent contacts list | |||
| Contacts directory | |||
| Staff routing directory (route calls by team member)Soon | |||
| Staff roles, permissions & onboarding | |||
| Built-in AI support chat (account-aware) | |||
| 30+ languages supported | |||
| Native Quebec French (Cartesia) | |||
| Mid-call EN/FR language switching | |||
| 40+ premium voices (Cartesia + ElevenLabs library access) | Cartesia only | ||
| Loi 25 + PIPEDA compliant by default | |||
| Data residency in Canada (Supabase ca-central-1) | |||
| Spam circuit breaker | |||
| Per-caller spam auto-flag (DNC list) | |||
| AI emails callers (quotes, links, business info) | |||
| Flexible business hours (split shifts, holidays, emergencies) | |||
| Per-service pricing modes (fixed / estimate / site-visit-required) | |||
| No-booking weekdays + minimum lead time enforcement | |||
| Auto-website crawl on signup (knowledge base) | |||
| Max inbound call duration | 10 min | 15 min | 20 min |
| Text During Call (send texts mid-call) | |||
| Two-way SMS with AI | |||
| Operator manual SMS reply + AI-suggested replies | |||
| MMS attachments (images) | |||
| Live transfers — external numbers | 1 | 3 | 7 |
| Calendar booking integration (Cal.com) | |||
| Bring-your-own booking link (Calendly, Acuity, etc.) | |||
| Embeddable booking widget for your website | |||
| Caller history greeting (recognizes returning callers) | |||
| After-hours routing (take message / emergency-only transfer) | |||
| Customer rating + feedback loop on every call | |||
| Train AI on uploaded documents, manuals, policies | |||
| Voice cloning (your own voice as the AI)Soon | |||
| Outbound calling campaignsSoon | |||
| Advanced flow builderSoon | |||
| Multi-location (additional locations)Soon | $45/loc | Unlimited | |
| Weekly performance reports | |||
| Daily owner digest email | |||
| Owner SMS pager (urgent + booking alerts) | |||
| VIP caller bypass | |||
| Service-area filtering by postal code | |||
| Audit log on every call | |||
| Webhooks (HubSpot, Slack, Sheets, Zapier) | |||
| Public REST API | |||
| Tier-aware auto-healing (config drift auto-fixed daily) | |||
| Priority support + dedicated success contact |
FAQ
Are minutes really unlimited?
Scale and Growth are fair-use unlimited — no per-minute billing in normal use; only extreme sustained volume (several times a typical business) can trigger overage, and our spam circuit breaker blocks bot floods. Starter includes 75 minutes per month, then $0.55/min.
Can I change plans anytime?
Yes — upgrade or downgrade from the dashboard at any time. Changes are prorated to the day. Number, history, and integrations stay intact.
Is there a free trial?
7 days on the Starter plan. We take your card but don’t charge it until the trial ends — cancel anytime. Trial accounts run with Starter features; upgrading to Scale or Growth starts paid service immediately. You can run Callara in parallel with your existing setup so no calls are lost.
Do you offer annual pricing?
Yes — pay annually and get 2 months free (≈17% discount). Switch from monthly to annual any time, prorated.
Are there setup fees or hidden costs?
No setup fees. No per-minute fees on Scale and Growth. The only optional add-ons are extra locations on Scale ($45/mo each — unlimited on Growth) and the upcoming Front Desk Kiosk.
