FEATURE
Your best clients never wait.
Mark any contact as VIP and Callara skips the AI entirely — the call rings straight to the owner's cell. Repeat callers are recognized automatically and greeted by name.
Start your free trial →Skip-AI VIP routing
VIPs ring through to your phone instantly. No greeting, no menu — just the call.
Returning-caller recognition
Callara remembers callers and personalizes the greeting: 'Bonjour Marie, bon retour!'
VIP badging in dashboard
VIP calls highlighted so your team triages them first.
How it works
01
Tag a contact VIP
One click in the dashboard or import via CSV.
02
Pick the bypass target
Cell phone, internal extension, or a specific staff member.
03
Set fallback rules
If the VIP target doesn't pick up in N seconds, Callara takes the call instead.
FAQ
How do I mark someone as VIP?
From the dashboard contact view, toggle 'VIP'. Or import a CSV with a vip=true column.
Does VIP bypass work on the Starter plan?
Yes — VIP routing is on every plan.
Can different staff have different VIP lists?
Yes — VIP routing can be per-staff on the Growth plan.