Terms of Service | Callara

1. Acceptance

By creating an account on Callara you agree to these Terms.

2. The service

Callara provides a multi-tenant AI phone receptionist platform. We provision a dedicated phone number and an AI agent that answers your calls in English and/or French.

3. Plans and billing

Plans: Starter ($59 USD/mo), Scale ($129 USD/mo), Growth ($249 USD/mo) — all plans include unlimited inbound calls subject to our Fair Use and Capacity Policy (section 5a)
Billing cycle: monthly via Stripe
Sales tax: GST + QST applied where applicable
Founding member offer: first 10 customers lock in their tier price for life as long as their subscription remains continuous

4. No contract — month-to-month billing

Callara is billed month to month with no long-term contract. "Cancel anytime" means you are never locked into an annual or multi-month commitment — you may request cancellation at any time from your dashboard. Cancellation takes effect at the end of the billing period already paid for: your service stays active until that date, the current period is not refunded or prorated, and you will not be billed for any further periods.

5. Acceptable use

You agree NOT to:

Use Callara for emergency 911-type services
Use Callara to make outbound spam calls or robocalls
Violate the Telecommunications Act or CASL
Reverse engineer, scrape, or compete with the service
Provide content that is illegal, defamatory, or infringes IP
Permit anyone outside your business to use your Callara credentials

5a. Fair Use and Capacity Policy

Callara markets Scale and Growth as "unlimited" to mean you will not be billed on a per-minute basis under normal usage. However, the term "unlimited" does not mean unconstrained. The following thresholds apply:

Soft fair-use cap (Scale): 600 minutes of inbound calling per month. Crossing this triggers a courtesy email suggesting an upgrade to Growth. You remain on your flat plan price; no overage charges yet.
Hard fair-use cap (Scale): 1,000 minutes per month. Past this point, additional minutes are billed at $0.45 USD/minute via the metered overage line. Upgrading to Growth before reaching this point is almost always cheaper.
Growth tier: Truly unlimited inbound minutes under fair-use. We may reach out about unusual usage patterns, but Growth has no per-minute overage charge in normal operation.
Starter tier: Includes 75 minutes per month. Additional minutes are billed at $0.55 USD/minute. Customers consistently exceeding 75 minutes are encouraged to move to Scale.
Concurrent calls: Each plan is provisioned for a reasonable number of simultaneous inbound calls consistent with normal small-business usage. Starter: up to 3 concurrent calls; Scale: up to 8 concurrent calls; Growth: up to 20 concurrent calls.
Daily call volume / circuit breaker: If your call volume on any single day exceeds three (3) times your 7-day rolling average, Callara may temporarily pause your agent to protect infrastructure stability. Automated dialing, call-flooding, or non-human-initiated traffic is prohibited and may result in immediate suspension.
Abuse: Accounts generating call volumes materially exceeding the above thresholds on a sustained basis may be contacted to discuss a custom enterprise plan or, absent agreement, may be terminated with 30 days' notice.

These thresholds are designed so that virtually all legitimate small-to-medium businesses will never encounter them. Callara reserves the right to adjust these thresholds upon 30 days' written notice.

6. Circuit breaker

We may automatically pause your AI agent if call volume on a single day exceeds three times your seven-day average. We will email you immediately and you can reactivate from the dashboard.

7. Service level

Callara targets 99.5% monthly uptime measured at the application layer. We rely on third-party providers; outages of those providers may impact your service.

8. Your data

You retain ownership of your data. Callara processes it only to deliver the service. See Privacy Policy.

9. AI hallucination disclaimer

Callara uses large language models. Despite grounding rules and quality reviews, the AI may occasionally produce inaccurate statements. Customers are responsible for reviewing transcripts and correcting any misinformation. Callara is not liable for the content of AI-generated responses.

10. Cancellation and refunds

Cancel from your dashboard (Billing → Cancel subscription) or the Stripe customer portal. Cancellation takes effect at the end of the current billing period. All fees are non-refundable: we do not refund or credit partial months, unused minutes, or periods already billed. During a free trial, cancelling before the trial ends means you are never charged. Data is retained 90 days post-cancellation.

10a. Billing disputes

If you believe a charge is incorrect, contact support@callara.ca within 30 days and we will investigate promptly. Initiating a card chargeback for validly incurred charges — including charges on an account you created, verified by email, and accessed — is a violation of these terms. Callara responds to such disputes with its business records (account, access, and activity logs, including IP addresses and timestamps) and may suspend or terminate the account involved.

11. Limitation of liability

Callara's aggregate liability is capped at fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

12. Governing law

Laws of the Province of Quebec, Canada. Disputes heard in the District of Montreal.

13. Changes

Material changes communicated by email at least 30 days before effective date.

14. Contact

support@callara.ca · Callara, Montreal, Quebec, Canada