Terms of Service | Callara

1. Acceptance

By creating an account on Callara you agree to these Terms.

2. The service

Callara provides a multi-tenant AI phone receptionist platform. We provision a dedicated phone number and an AI agent that answers your calls in English and/or French.

3. Plans and billing

Plans: Starter ($49 CAD/mo), Scale ($99 CAD/mo), Growth ($199 CAD/mo) — all plans include unlimited inbound calls subject to our Fair Use and Capacity Policy (section 5a)
Billing cycle: monthly via Stripe
Sales tax: GST + QST applied where applicable
Founding member offer: first 10 customers lock in their tier price for life as long as their subscription remains continuous

4. 30-day money-back guarantee

New customers can request a full refund of their first month within 30 days by emailing support@callara.ca.

5. Acceptable use

You agree NOT to:

Use Callara for emergency 911-type services
Use Callara to make outbound spam calls or robocalls
Violate the Telecommunications Act or CASL
Reverse engineer, scrape, or compete with the service
Provide content that is illegal, defamatory, or infringes IP
Permit anyone outside your business to use your Callara credentials

5a. Fair Use and Capacity Policy

Callara markets its plans as "unlimited" to mean you will not be billed on a per-minute basis. However, the term "unlimited" does not mean unconstrained. The following capacity limits apply to ensure fair access for all customers:

Concurrent calls: Each plan is provisioned for a reasonable number of simultaneous inbound calls consistent with normal small-business usage. Starter: up to 3 concurrent calls; Scale: up to 8 concurrent calls; Growth: up to 20 concurrent calls.
Daily call volume: Normal business-hours usage is expected. Automated dialing, call-flooding, or non-human-initiated traffic is prohibited and may result in immediate suspension.
Circuit-breaker threshold: If your call volume on any single day exceeds three (3) times your 7-day rolling average, Callara may temporarily pause your agent to protect infrastructure stability. You will be notified immediately by email and may reactivate from the dashboard.
Abuse: Accounts generating call volumes materially exceeding the above thresholds on a sustained basis may be contacted to discuss a custom enterprise plan or, absent agreement, may be terminated with 30 days' notice.

These thresholds are designed so that virtually all legitimate small-to-medium businesses will never encounter them. Callara reserves the right to adjust these thresholds upon 30 days' written notice.

6. Circuit breaker

We may automatically pause your AI agent if call volume on a single day exceeds three times your seven-day average. We will email you immediately and you can reactivate from the dashboard.

7. Service level

Callara targets 99.5% monthly uptime measured at the application layer. We rely on third-party providers; outages of those providers may impact your service.

8. Your data

You retain ownership of your data. Callara processes it only to deliver the service. See Privacy Policy.

9. AI hallucination disclaimer

Callara uses large language models. Despite grounding rules and quality reviews, the AI may occasionally produce inaccurate statements. Customers are responsible for reviewing transcripts and correcting any misinformation. Callara is not liable for the content of AI-generated responses.

10. Cancellation

Cancel from the Stripe customer portal. Service runs to the end of the current billing period; we do not pro-rate cancellations. Data is retained 90 days post-cancellation.

11. Limitation of liability

Callara's aggregate liability is capped at fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

12. Governing law

Laws of the Province of Quebec, Canada. Disputes heard in the District of Montreal.

13. Changes

Material changes communicated by email at least 30 days before effective date.

14. Contact

support@callara.ca · Callara, Montreal, Quebec, Canada