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Call forwarding codes for Bell, Rogers, Telus, Videotron & more

Find your Canadian carrier's call forwarding code (*72, *21*, **004#) so your AI receptionist answers when you're busy or after hours. You keep your existing business number.

Bell Canada

  1. From your business phone, dial *21*[your Callara number]# and press call to enable unconditional forwarding (all calls go to the AI).
  2. OR for busy/no-answer only: dial **004*[your Callara number]# (forwards when busy, no answer, or unreachable).
  3. To verify: call your business number from another phone — you should hear the AI answer.
  4. To turn off forwarding: dial #21# for unconditional, or ##004# for conditional.

Rogers

  1. From your business phone, dial *72 then your Callara number, then press call. You'll hear a confirmation tone.
  2. OR for conditional forwarding (busy/no-answer): dial *68 then Callara number.
  3. To verify: call your business number from another phone.
  4. To turn off: dial *73 then press call.

Telus / Koodo

  1. Dial *21* then your Callara number then # and press call.
  2. OR conditional: *61* + Callara number + # for no-answer; *67* + number + # for busy.
  3. Disable: ##21# for unconditional, ##61# / ##67# for conditional.

Videotron

  1. Dial *72 then your Callara number, then press call.
  2. OR busy/no-answer: dial 84 from your home phone, listen for the prompt, then enter your Callara number.
  3. Disable: dial *73 to cancel forwarding.

Fido

  1. Dial *72 then Callara number then call. Wait for confirmation tone.
  2. Conditional: dial *68 + Callara number.
  3. Cancel: *73.

Public Mobile / Chatr

  1. These prepaid carriers vary — log into your self-serve account online and look for 'Call Forwarding' settings, OR dial *72 (most lines support it).
  2. If *72 doesn't work, contact your carrier — call forwarding may need to be activated on your plan.

Call forwarding FAQ

What is the *72 call forwarding code in Canada?

On Rogers, Fido and Videotron, dial *72 followed by the number you want calls forwarded to, press call, and wait for the confirmation tone. To turn it off, dial *73. Bell and Telus / Koodo use *21* followed by the number and # instead.

How do I forward calls only when I'm busy or don't answer?

Use conditional forwarding: on Bell dial **004*[number]#; on Rogers and Fido dial *68 then the number; on Telus / Koodo dial *61* for no-answer and *67* for busy.

How do I set up call forwarding on Chatr or Public Mobile?

These prepaid carriers vary. Log in to your online account and look for call forwarding settings, or try *72. If the code doesn't work, contact your carrier — forwarding may need to be activated on your plan.

How do I turn call forwarding off?

On Bell dial #21# (unconditional) or ##004# (conditional). On Rogers, Fido and Videotron dial *73. On Telus / Koodo dial ##21#, or ##61# / ##67# for conditional forwarding.

Do I need to change my phone number to use Callara?

No. You keep your existing business number and simply forward calls to your Callara number. We recommend starting with conditional forwarding for the first week.

Recommended: Start with conditional forwarding (busy / no-answer) for week 1, listen to the transcripts, then switch to unconditional forwarding once you're confident.
Call Forwarding Codes: *72, *21, **004# for Bell, Rogers, Telus, Videotron | Callara