How to set up call forwarding

To have your AI receptionist answer when you're busy or after hours, set up call forwarding on your existing business line.

Bell Canada

From your business phone, dial *21*[your Callara number]# and press call to enable unconditional forwarding (all calls go to the AI).
OR for busy/no-answer only: dial **004*[your Callara number]# (forwards when busy, no answer, or unreachable).
To verify: call your business number from another phone — you should hear the AI answer.
To turn off forwarding: dial #21# for unconditional, or ##004# for conditional.

Rogers

From your business phone, dial *72 then your Callara number, then press call. You'll hear a confirmation tone.
OR for conditional forwarding (busy/no-answer): dial *68 then Callara number.
To verify: call your business number from another phone.
To turn off: dial *73 then press call.

Telus / Koodo

Dial *21* then your Callara number then # and press call.
OR conditional: *61* + Callara number + # for no-answer; *67* + number + # for busy.
Disable: ##21# for unconditional, ##61# / ##67# for conditional.

Videotron

Dial *72 then your Callara number, then press call.
OR busy/no-answer: dial 84 from your home phone, listen for the prompt, then enter your Callara number.
Disable: dial *73 to cancel forwarding.

Fido

Dial *72 then Callara number then call. Wait for confirmation tone.
Conditional: dial *68 + Callara number.
Cancel: *73.

Public Mobile / Chatr

These prepaid carriers vary — log into your self-serve account online and look for 'Call Forwarding' settings, OR dial *72 (most lines support it).
If *72 doesn't work, contact your carrier — call forwarding may need to be activated on your plan.

Recommended: Start with conditional forwarding (busy / no-answer) for week 1, listen to the transcripts, then switch to unconditional forwarding once you're confident.